The Trust Audiology Service provides a hearing and balance assessment service for people of all ages.

The Audiology Department is located at Sunderland Royal Hospital, with satellite services provided at Palmer Community Hospital and Flagg Court Primary Care Centre (South Tyneside) and Washington Health Centre. We also provide services from several community and GP locations across the local area.

The department provides hearing assessment and rehabilitation services from birth onwards and also more specialised services including balance (dizziness) assessment, complex needs, hearing therapy and BAHA bone conduction auditory implants.

Quality and innovation are at the core of what we do. We were at the forefront of the Modernising Hearing Aid Services project (adults and children) and more recently have been involved with Improving Quality In Physiological Diagnostic Services (IQIPS) quality initiatives in Audiology.

Further information regarding services is detailed below.

Reception - 0191 569 9001

Choose & Book - 0191 569 925

Fax - 0191 569 9814

Text Phone - 0191 569 9610

Email -

Audiology Department
Sunderland Royal Hospital
Kayll Road

Chester Wing
Sunderland Royal Hospital
Kayll Road

The nearest car park is located adjacent to Chester Road (A183).

Please use Entrance 5 to access the department.

We also provide some services at Washington Health Centre, Palmer Community Hospital and other community locations.

Head of Service/Consultant Clinical Scientist
Ed Brown

Senior Clinical Scientist/Lead for Balance & Complex Services
Lynzee McShea
(CS 17737)

Adult Audiology Service Manager
Brian Pinkney

Clinical Scientist/Lead for Specialist Services
Stella Devlin

Audiology Team Leader
Deb Heatlie

Clinical Scientist
Kimberley Novis

Newborn Hearing Local Manager
Linda Baglin

Adult Hearing Services

If you have any concern about your hearing then there are some on line tools where you can check this such as the one provided by Action on Hearing Loss (telephone 0808 808 0123).

If you would like your hearing assessed or would like to try a hearing aid then please ask your GP to refer you to our Audiology service.

Adult hearing services can be accessed by Any Qualified Provider (over age 55), Direct Access (under age 55) or via the Ear Nose Throat (ENT) department if there are other ENT conditions.

The Audiology Department provides an inclusive Adult Hearing Aid Service, using a range of high quality devices. We have a dedicated assessment pathway for patients with Complex Needs/Learning Disabilities.

If you think there is a problem with your hearing aid or ear mould you can request a repair appointment by telephone on 0191 569 9001 or by emailing Please note that if your NHS hearing aid was provided by another provider (including high street providers) then you will need to contact them for batteries and repairs.

If you have a hearing aid provided by us then you can obtain free NHS batteries from most health centres on production of your brown Hearing Aid Book.

Children's Hearing Assessment and Hearing Aid Service

The Children’s Hearing Assessment Service provides comprehensive assessment of hearing in newborns, infants and children following appropriate national guidance including that of the National Deaf Children’s Society (

If you have any concern regarding your child’s hearing please ask your GP to refer you to our Audiology service (under Choose & Book) or to the Ear, Nose and Throat Department if there are associated medical issues (such as repeated ear infections).

In addition the Children’s Hearing Aid Service provides a comprehensive assessment, prescription, verification, evaluation and review service using high quality hearing aids. Children are reviewed on a regular basis. We have an excellent working relationship with local education and sensory support services.

Newborn Hearing Screening Programme

All babies born in England are now offered the Newborn Hearing Screen to early identify any significant hearing loss. There is more information available on the NHS Choices website.

We provide the Newborn Hearing Screen across Sunderland, South Tyneside and Gateshead using a dedicated team of hearing screeners. Babies who are referred from the screen are seen for detailed hearing assessment by experienced staff. Hearing loss is typically identified at around 4-8 weeks of age with high quality hearing aids provided soon after.

Please let us know as soon as possible if you are unable to attend any appointments offered as part of the Newborn Hearing Screen. If you have any concern regarding your baby’s hearing or if you have missed the Newborn Hearing Screen then please ask your Health Visitor or GP to refer to us for early hearing assessment.

Hearing Therapy and Tinnitus Services

Hearing aid provision is complemented by the Hearing Therapy service. Lip reading classes are provided and there is a tinnitus service including the provision of ear level noise generators. The department can arrange demonstrations of a wide range of assistive listening devices.

More information is available from the British Tinnitus Association ( 018 0527)

Balance Assessment and Balance Rehabilitation Services

In most cases patients will have been referred to the Ear, Nose and Throat (ENT) Department and as part of your management you may be referred to the Audiology service for assessment and management.

Balance assessment is undertaken using a full range of techniques. Rehabilitation is also provided where appropriate for those identified with vestibular problems who may benefit from this. We have excellent links with Physiotherapy, Care of the Elderly and the ENT Department to promote recovery and symptom management.

BAHA Bone Conduction Auditory Implants

We provide an adult BAHA Bone Conduction Auditory Implant assessment and provision service using a choice of devices from a number of manufacturers.

These devices may be appropriate for patients with significant conductive hearing loss, persistent ear infections or hearing loss affecting one ear only.

We are also able to assess and provide BAHA Softband for children who may benefit from them.

Sunderland Royal Hospital

Kayll Road, Sunderland, Tyne & Wear, SR4 7TP

Tel: 0191 565 6256

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Sunderland Eye Infirmary

Queen Alexandra Road, Sunderland, Tyne & Wear, SR2 9HP

Tel: 0191 565 6256

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