Friends and Family Test
Understanding the experience of our patients is really important to us and whilst you are visiting as an outpatient or day case patient, attending the Emergency Department or stay in hospital as an inpatient, you may be asked for feedback. Patient feedback is captured in a number of ways, including surveys and face to face conversations. Part of our patient experience work includes the NHS Friends and Family Test (FFT).
This simple question asks patients whether they would recommend our services to their friends and family if they needed similar care or treatment. Staff are also asked the same question a number of times each year as we know this is an important indicator as to how well we’re doing.
For more information about the programme visit NHS England
Test Results on NHS Choices
Results for hospitals and maternity services are available on the NHS Choices website. Results for other services will be published on NHS Choices as they become available. To find out how a service performs, simply use the Services near you search. Add a postcode or town into the location search box and then select the provider of your choice. On the overview page you will find a box labelled 'Quality of Service'. From here you will be able to access information on hospital and maternity services test scores.
Additional friends and family test data is published by NHS England.