Information for Outpatients


Outpatients
The Trust is committed to designing services around the needs of the patients, our aim is to treat patients as individuals and make sure all patients experience an integrated and seamless service appropriate to his or her needs.

We hope you find the information here on the services we provide informative; we are dedicated to providing a working partnership for a quality healthcare service for the City of Sunderland.

General Outpatients is located in Chester Wing at the entrance on Chester Road.  Further General Outpatients Services are also provided at Sunderland Eye Infirmary, Monkwearmouth Hospital and Washington Galleries Health Centre.  Each of the Outpatients Departments is staffed with state registered nurses with support from healthcare assistants.

Please refer to your appointment letter for the exact location of your appointment.

 

What to do on arrival

Please report to the reception desk to inform staff that you have arrived.  Following check in at reception you will be given instructions advising of which waiting area/nurses station you should then report to.  When you arrive at the waiting area/nurses station you will be supported throughout your outpatient visit by nursing/clinic staff.  Notice boards are present in clinic areas to advise patients regarding potential waiting times for their clinic appointment visit.

 

Please report to the reception desk to inform staff that you have arrived.   Following check in at reception you will be given instructions advising of which waiting area/nurses station you should then report to.  When you arrive at the waiting area/nurses station you will be supported throughout your outpatient visit by nursing/clinic staff. Notice boards are present in clinic areas to advise patients regarding potential waiting times for their clinic appointment visit.

 

How to cancel or amend your appointment

If you would like to cancel or reschedule your outpatient appointment you can do this electronically by clicking here.

Alternatively, please call the relevant number below so that your appointment can be re-arranged and your appointment slot offered to another patient.   The offices are open:

  • Monday to Thursday – 7.30 am to 7 pm
  • Friday – 7.30 am to 6 pm
  • Saturday – 8 am to 1 pm

For outpatient appointments at Sunderland Royal Hospital, Monkwearmouth Hospital and the Galleries Health Centre call: 0191 541 0101

For outpatient appointments at Sunderland Eye Infirmary call: 0191 565 6256 ext 49072.

If your first outpatient appointment has been booked through the Choose and Book E-Referral system, you can change your appointment online or by calling the e-Referral appointments line on 0345 608 8888 (Mon to Fri 8 am – 8 pm, Sat – Sun 8 am – 4 pm)

Please note if you have missed your appointment without giving us prior notice you may be removed from the waiting list altogether, in which case you will need to ask your GP to re-refer you back to the hospital. Over the past year more than 50,000 patients failed to attend their outpatient appointment at City Hospitals Sunderland without giving any prior notice whatsoever. This is a significant waste of resources, which not only has a considerable impact on how quickly we can see and treat people.

 

Disabled access

There is disabled acces to all outpatient areas. If you require a wheelchair for your visit, a limited number are available at the Main Reception area on B Floor or within Chester Wing Outpatients Department.

 

Use of mobile phones/cameras

It is very important that we respect the privacy of our patients and visitors therefore the taking or posting of photographs or comments about patients on social media websites (such as Facebook and Twitter), without their consent is strictly prohibited.

 

Pharmacy

The Outpatient Dispensary at Sunderland Royal is responsible for providing a dispensing service to most outpatient clinics, Medical Day Case Unit, Surgical Day Case Unit and the Emergency Department. The Inpatient Pharmacy an outpatient service for Chemotherapy and Renal Day Units only.  There is a dedicated pharmacy on the Eye Infirmary site for outpatients and A&E attendees.  Most prescriptions are generated and transferred electronically at your appointment so it is important you attend the correct pharmacy.  All the pharmacies are registered with the General Pharmaceutical Council and can provide a range of general medications for purchase over the counter. The Pharmacist will be pleased to offer you advice. Please click here for Pharmacy opening times.

 

Patient Transport Services

North East Ambulance Service provides a Patient Transport Service. This is an important operational service which provides non-emergency transport for patients who have a medical condition that would prevent them from travelling by any other means, or who require the special skills of an ambulance care assistant for the duration of the journey. The service can be booked by doctors, dentists and midwives, although the responsibility is often devolved to doctors’ receptionists. Further information can be found in the attached leaflet.

PTS Leaflet

 

Sunderland Action For Health Website

We know coming to hospital can cause anxiety for many people, particularly those with learning disabilities.  Our  Acute Liaison Service for people with learning disabilities provides a range of specialist therapeutic interventions and support to people with a learning disability to ensure mainstream health services are accessible to people with a learning disability.  The Sunderland Action for Health website is a useful resource for people with learning disabilities and their carers to help them prepare for visiting the hospital.