How to cancel or change an outpatient appointment

If you wish to cancel or amend your appointment please call the relevant number below so that your appointment can be re-arranged and your appointment slot offered to another patient.   The offices are open:

  • Monday to Thursday – 7.30 am to 7 pm
  • Friday – 7.30 am to 6 pm
  • Saturday – 8 am to 1 pm

For outpatient appointments at Sunderland Royal Hospital, Monkwearmouth Hospital and the Galleries Health Centre call: 0191 541 0101

For outpatient appointments at Sunderland Eye Infirmary call: 0191 565 6256 ext 49072.

If your first outpatient appointment has been booked through the Choose and Book E-Referral system, you can change your appointment online or by calling the e-Referral appointments line on 0345 608 8888 (Mon to Fri 8 am – 8 pm, Sat – Sun 8 am – 4 pm)

Please note if you have missed your appointment without giving us prior notice you may be removed from the waiting list altogether, in which case you will need to ask your GP to re-refer you back to the hospital. Over the past year more than 50,000 patients failed to attend their outpatient appointment at City Hospitals Sunderland without giving any prior notice whatsoever. This is a significant waste of resources, which not only has a considerable impact on how quickly we can see and treat people.